HealthcareMENA·2022
Multi-location clinic site and contact flows
Clearer routing across branches, faster path to the right service.

Healthcare
Sector
Multi-loc.
Structure
Contact UX
Focus
MENA
Region
Overview
Worked on service presentation and contact flow structure across clinic locations for Zaytoun Clinics — improving clarity for users finding the right branch and service.
The challenge
Multi-location healthcare experiences can become confusing when branch and service information is not well structured, slowing patient action.
Our approach
- 01Re-organized clinic structure around location and service together.
- 02Designed location-based information flow so the right branch was easy to find.
- 03Streamlined the contact journey across branches.
Outcome
Improved clarity for users looking for the right branch and service information, with a smoother contact journey.
Services delivered
Healthcare UXMulti-location StructureContact Flow Design


