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Token

Definition

The unit models read and bill in — roughly three quarters of an English word, and notably more per word in Arabic, where the same sentence can cost two to three times as many tokens.

Token pricing is why model usage is rarely the expensive part of an automation: a long document is pennies. It matters at two extremes — very high volume, and Arabic.

The Arabic multiplier catches UAE businesses out when they scale bilingual content. The same monthly output can cost noticeably more in Arabic than English for identical value delivered. Worth knowing when a vendor quotes usage from English benchmarks.

More in AI

Agentic workflow

A process where an AI system is given a goal rather than a script, and chooses its own sequence of tool calls to reach it. Distinguished from automation by being non-deterministic: the same input can produce a different route each run.

AI agent

An AI agent is a system that pursues a goal across multiple steps using tools — reading data, calling APIs, updating records — rather than producing a single response to a single prompt.

AI automation ROI

The payback calculation for an automation: hours recovered multiplied by fully loaded hourly cost, against build plus running cost. Frequency dominates the result — the same build against a process running twice a month rarely pays back at all.

AI observability

Logging and monitoring for AI systems: what went in, what came out, which tools were called, what it cost, and how often a human overrode it. Without it, a misbehaving automation is undiagnosable.

AI readiness

Whether a business has the process documentation, data quality and decision ownership for AI to add value. Readiness is mostly organisational: the constraint is almost never model capability.

Automation debt

The accumulated cost of automations nobody owns: undocumented flows, forgotten triggers, and scripts that break silently when an upstream field is renamed. The AI-era version of technical debt.

All 87 terms
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